4:00 - 6:00 PM
Joint Session

6:00 PM
Opening Reception


8:00 - 8:30 AM
Welcome and Introductions

Karen Spencer

8:30 - 9:30 AM
What to Do When the Unexpected Happens / PR Nightmares

Dan Chambers, Patti Barkey & Allison Shuren

Practices appreciate and want "good press". Unfortunately, situations present and your practice, physician(s) and staff may be in the headlines for something unexpected and unfavorable to your reputation. How do you handle a public relations nightmare with your physicians, staff, patients, and media? This course presents case studies and different approaches to navigating PR nightmares and unexpected events.

9:30 - 10:00 AM
Vendor Rapid Fire

10:00 - 10:30 AM

10:30 - 11:30 AM
Cyber Security: How to Prevent, Prepare & React

Lou Pennow, Mark King & Brett Chambers

Hijacked! Ransomed! No one wants to have their computer system loaded with PHI taken over by unknown thieves, however, this problem continues to grow. Medical practices are at risk. The speakers will offer insights on how to prevent, prepare and react to this growing risk issue.

11:30 AM - 12:30 PM
Human Resource Challenges

Moderator: Scott Ford, Esq
Hayley Boling, Connie Richards, Cynthia Matossian & Craig Piso

Managing an ophthalmic practice is challenging with many components requiring the administrator's attention. One large component is dealing with human resource challenges presented by physicians and staff. This panel discussion will provide pearls focused on HR challenges and provide an opportunity for the audience to interact with their own challenges and ideas for managing their teams.

12:30 AM - 1:30 PM
Joint Session/Lunch


8:00 - 9:00 AM
Value Based Contracting/ACO's and Medicare Advantage - Where Do Things Stand?

Austin Bird, Kirk Mack

Reimbursement for physician services is evolving. The fee for service environment is shifting towards a value based system that includes accountable care organizations and changes to Medicare advantage plans. This course provides an update on where things stand with this paradigm shift for ophthalmology practices.

9:00 - 10:00 AM
Private Equity Primer for Administrators

Moderator: Philip Isham
Mark Rosenberg, Rod Roeser, Alan Reider

Practices, both large and small, are being approached by private equity groups seeking ownership. Is this the right move for your practice? This panel will provide a primer for administrators about private equity to prepare you for what may lie ahead.

10:00 - 10:30 AM

10:30 - 11:00 AM
Vendor Rapid Fire

11:00 AM - 12:30 PM
2018 Reimbursement Update

Kirk Mack

Navigating the maze of reimbursement is challenging. This course provides an update on changes for 2018 including coding changes, fee schedule updates, and an update on MIPs.

12:30 AM - 1:30 PM
Lunch 'n Learn Joint Session


8:00 - 9:00 AM
Telemedicine - How Does it Fit in Ophthalmology?

Mark Rosenberg, Kirk Mack & Allison Shuren

9:00 - 10:00 AM
PA's / NP's in the Ophthalmic Practice

Karen Spencer, Kirk Mack & Allison Shuren

10:00 - 10:30 AM

10:30 - 11:45 AM
Joint Session

11:45 AM - 12:30 PM
Martin Sheets Lecture

12:30 AM - 1:30 PM
Lunch 'n Learn Joint Session


8:00 - 10:00 AM
Roundtable Open Discussion & Networking

COE Credits

The Administrator Track at the Caribbean Eye Meeting 2018 has been approved for 8.5 credit hours in Category A of the Certified Ophthalmic Executive (COE) credits by the National Board for the Certification of Ophthalmic Executives (NBCOE).  The COE credential is the property of the American Society of Ophthalmic Administrators (ASOA) and is administered by the NBCOE.